Open Settings, then Billing. The card is Choose your plan. If you have more than one website, pick it under For website.
Core is the plan you can subscribe to. Pro is listed beside it and marked Launching soon — checkout for Pro is not open. Current prices, and that there are no per-user fees, are on the pricing page. A US price on Billing does not add a VAT note; see VAT and sales tax.
The Core tagline is Morris works for you. The Pro tagline is Morris works for your customers. On Pro, Morris would reply to customers without you pressing send — that is not live yet, which is why Pro checkout stays closed. The app still lists Core features with UK-style wording on the card, including Enquiries inbox, contacts and live chat.
Steps
- While the site is still a draft and the trial has not been used, the Core button is Start free 14-day trial. See your free trial and going live.
- During the trial, Billing says the site is on its free trial and how many days are left, then "Subscribe any time to keep it live."
- Press Subscribe on Home, or the Core Subscribe button on Billing (the website row also shows a Core subscribe button with the price). The box title is Subscribe for the site name. Choose Core, then press the Core subscribe button in that box. Not now closes it.
- Checkout opens from that button. When the plan is running, the website row shows Core, the price, and Renews with the date. The Core card shows Current plan. Use a FOUNDING code on checkout if you have one — see use the FOUNDING code.
The trial is once per account. After it has been used, Billing names the website and says it needs a subscription to go live. The start of that note is Your free trial has already been used on this account.
Changing plan
On Pro, the button is Join the Pro waitlist. After you join, the line is You're on the list — we'll email you when Pro opens. In the subscribe box, the Pro button stays disabled and reads Pro is launching soon — join the waitlist on Billing.
When you already have a Core subscription, the website row shows Manage billing. That opens the Stripe page where you update the card or cancel. See cancel your subscription.
If the account is already on Pro, the Core card shows Downgrade in Manage billing instead of Subscribe. That uses the same Stripe page.
The Core card lists what is on the plan, including the website and free Mortar address, connecting your own domain, the inquiries inbox, booking requests and Google reviews. One line, estimates and invoices, is marked on the card as not available yet. Pro feature lines that are not live yet are shown on the Pro card; they are not something you can turn on today.
If it doesn't work
If a payment fails, the badge is Payment failed. The line names the website, then failed — update your card to keep everything running. The button is Update payment.
If checkout does not open, the message is "We couldn't open checkout just now — please try again, or email team@mortar.site."
If someone presses an upgrade path while Pro is closed, the toast title is Couldn't upgrade, and the detail is Pro is launching soon — join the waitlist on the Billing page.
If joining the list fails, the toast is Couldn't add you to the list. Please try again.
If the site is billed by an agency, Billing says it is billed through the agency’s plan and does not need its own subscription. Manage billing is not on that row.
If you are signed in as an admin viewing the account, Billing says billing actions are turned off.
Common questions
Can I subscribe to Pro today?
No. The Pro card is marked Launching soon. The button is Join the Pro waitlist. After you press it, the card says: You're on the list — we'll email you when Pro opens.
Where do I change plan or cancel?
On a running Core subscription, press Manage billing on the website row. That opens the Stripe billing page for the account. Downgrade in Manage billing appears on the Core card only if you are already on Pro.