Open Reviews. Connect your Google Business listing so the website can show real Google reviews, then email customers a link to leave one. Mortar does not invent reviews.
Show reviews on your site
If nothing is connected yet, the page says No reviews yet — connect your Google Business profile to bring them in. The card on the right is Google connection.
- The field is Google Place ID. The note under it says the ID starts with "ChIJ". The help tip points at Google's Place ID Finder.
- The box on the card is How to find your Place ID: open the Google Place ID Finder, search for the business name, and copy the Place ID.
- Press Fetch Reviews. The toast is Reviews fetched. It reports how many reviews were found and the rating. The card then shows Current Data and Last synced.
- The same button becomes Refresh Reviews after the first fetch. Use it when you want the latest reviews from Google.
The reviews on the website are the ones that fetch returned. The reviews block is labelled Reviews from Google. Its setting Minimum star rating starts at 4 stars and up. The other choices are 3 stars and up and 5 stars only. A review with no written text is left off the site.
On a review, Reply with Morris drafts a response into the box Your response. Copy response copies it. The toast is Copied — paste it as your reply on Google. The note beside the button is Post it from your Google Business profile. Redraft asks Morris for another draft. Mortar does not post the reply.
Ask customers for reviews
Asking stays off until the Place ID fetch has run.
- On Reviews, the card is Review requests. It says: "Email a customer a link straight to your Google review form after a job." Press Ask a customer for a review.
- The box is Ask for a review. Fill in Customer name and Email, then press Send. The toast is Review request sent.
- From a lead, open it and use More, then Ask for a review. When the lead is marked won or completed, a strip says Job done? Ask their name for a Google review, with Ask.
Reminders, chase, and the Inbox Review requests tab are covered in detail in review requests.
If it doesn't work
If the Place ID field is empty, the toast title is Error and the message is Please enter a Google Place ID.
If the fetch fails, the toast title is Error. Check the Place ID is the one from the finder, then press Fetch Reviews again.
For ask failures, the toast title is Not sent. Common messages: Connect Google reviews first, so we know where to send customers, This customer was already asked in the last 30 days., and Review requests need an active trial or plan.
Common questions
Does Mortar write the reviews?
No. Fetch Reviews brings back the reviews already on the Google listing. A reply you draft is copied by you and posted from your Google Business profile.
Can I ask before Google is connected?
No. Connect Google reviews first. The error if you send anyway is Connect Google reviews first, so we know where to send customers.