A client website that the agency pays for does not use the Core subscribe button. On Billing, under Your websites, the row says Billing is handled by your agency. The badge is Live, Offline, or Draft. If every website on the account is billed that way, Billing is hidden from Settings.
Steps
- The agency opens Partner. The card is Partner plan. Before it is started, the badge is Not started.
- Choose GBP or USD. The button is Start Partner plan · $249/month, or Start Partner plan · £249/month on GBP. Checkout opens from there. A GBP price adds "Prices plus VAT where applicable." A USD price does not.
- The card says that price includes 10 live client sites. Each extra live site is $20/month or £20/month, added automatically and prorated. Draft sites are free. The count line is 0 of 10 live sites, and it rises as sites go live.
- On a client row, the agency sees Included in your Partner plan. Go live puts the site on the plan. The toast is Site is live: "It's included in your agency plan." Take offline gives the toast Site taken offline.
Once the plan is running, the badge is Active. A failed payment is Payment failed. Manage billing opens the subscription page. A plan set to end shows Ends and the date. A plan given without charge is badged Complimentary.
Going past the 10 included sites asks Add an extra live site? The note names the live-site number, the allowance, and the extra price. The buttons are Cancel and Go live.
If the plan has not been started, Go live says Start your Partner plan first. The buttons are Not now and Go to Partner plan.
On Team, a client account can show Managed by the agency name.
Prices and the Core trial for a site you pay for yourself are in plans and your free trial.
If it doesn't work
If you cannot start the plan, the message is "Only people who manage this agency can set up its plan." The card says "Ask someone who manages this agency to start the plan."
If the agency already has a plan, the message is "This agency already has a Partner plan. Use Manage billing."
If a client tries to subscribe to Core for a site the agency pays for, the message is "This site is billed through your agency's plan."
If going live fails, the toast is Couldn't go live. If taking a site offline fails, the toast is Couldn't take the site offline. If checkout does not open, the toast is Couldn't open checkout.
Common questions
Why is there no Subscribe button on my website?
The row says Billing is handled by your agency. The agency's Partner plan covers that site. You do not subscribe to Core for it.
What does the Partner plan cost?
$249/month in USD, or £249/month in GBP. That includes 10 live client sites. Each extra live site is $20/month or £20/month.