Open Settings, then Notifications under Account. The page says choose which alerts you receive and how they notify you. These settings belong to you. From an admin view of someone else's account, the note says they can't be changed from the admin view.
Steps
- The first card is Sound notifications. It says control notification sounds for different modules. Enable notification sounds is the master switch. The note is "Play sounds when important events occur." Test plays the sound.
- With the master switch on, Module settings lists Leads ("Sound alert for new form submissions"), Bookings, and Live chat ("Sound alert for new chat messages"). Each has its own Test button, except Bookings.
- With Live chat sound on, the choices are New conversations only and Every message.
- The second card is In-app notifications. It says "Choose which notifications appear in your notification bell." The switches are New leads, Live chat, Domain updates, and Email updates.
Bookings is faded and its switch cannot be moved. The row is marked as not available yet. The note under it is "Sound alert for new bookings."
New leads says "When a new form submission comes in." Live chat in the bell says "Notifications for incoming chat messages", with the same two choices, New conversations only and Every message. Domain updates says "When a domain request status changes." Email updates says "When a business email request status changes."
New messages in the inbox are covered in the inquiries inbox.
If it doesn't work
If a switch does not stick, it returns to the previous setting. There is no error toast.
Turning off Enable notification sounds hides Module settings. The bell switches stay on the second card.
Common questions
Do I press save?
No. Each switch saves on its own. There is no success toast.
Why is Bookings greyed out?
That row is switched off and marked as not available yet. The switch cannot be moved.