Use this when you have already answered the customer outside the reply box, and you want the lead to leave the waiting list. It does not send an email.
Steps
- Open the lead from Inbox, on Leads.
- Open More.
- Press Mark as replied. The toast is Marked as replied.
Mark as replied is only in that menu when the lead has no reply sent from Mortar, and has not already been marked. A reply from the box, or from the notification email, removes it.
Home uses that record. A marked lead drops off Waiting for a reply. The line becomes You're all caught up when none are left. The tile Average first reply can use the time of this mark.
To send a message instead, use Draft with Morris and Send, or reply from the notification email.
If it doesn't work
If the update fails, the toast is Error: "Couldn't update this enquiry."
If Mark as replied is not in More, a reply has already been sent from Mortar, or the lead was already marked. Check the thread for your message.
Common questions
Does Mark as replied email the customer?
No. It only records the lead as replied. Nothing is sent.
Why is Mark as replied missing?
It is hidden once you have sent a reply from Mortar, or once the lead is already marked. Reply from the box, or from the notification email, instead.