How-tos
Help centre
How-tos for Mortar: the website, the inbox, your domain, your team, and Search Console. Written from the screens in the app.
Getting started
Build the website with Morris, go live, and set up the address, domain, profile and team.
- Build your website with MorrisMorris builds a first version from your Google listing or the details you type. Save it, then press Go live free.
- Your free trial and going liveConfirm your email, then press Go live free. The trial is 14 days. When it ends, Subscribe brings the site back.
- Your Mortar web addressThe free address ends in .mortar.site. Change it under Settings → Domain. It saves as you type.
- Connect your own domainAdd a domain you already own from Settings → Domain. Custom domains are on paid plans once the site is live.
- Business profile and opening hoursBusiness profile holds the name, phone, address and trades. Opening hours on the same page save on their own.
- Add your team and choose their accessThe account owner invites someone from Settings → Team. That screen does not ask you to pick an access level.
Enquiries and replies
The Inbox, Ask Morris, replying by email, and drafting with Morris.
- The Enquiries inboxInbox tabs cover website forms, live chat and email replies. Home shows Needs reply or Replied.
- Reply to an enquiry from your emailReply to the notification email. Mortar sends it to the customer and saves it in your Inbox.
- Add the email addresses you reply fromConfirm extra addresses under Settings → Profile, on Emails you reply from. The link lasts 24 hours.
- Draft a reply with MorrisDraft with Morris writes into the reply box. You press Send. Undo restores the text you had.
- Mark an enquiry as repliedMark as replied is in More. It records the lead as replied and does not email the customer.
- Ask MorrisAsk Morris opens a side panel, or Control/Command + J. It helps on the current screen. You still send customer messages.
Your website
Editing with Morris, the Media library, and Settings → Features.
- Edit your website with MorrisThe Morris tab edits the page you are looking at. Content edits it by hand. Both save on their own.
- The Media libraryUpload photos for one website, or generate an image. Open a photo to name it and see where it is used.
- Turn website features on and offFeatures switches website blocks on and off. The contact form stays on. A locked row shows Core and Unlock.
Reviews and getting found
Google reviews, review requests, the free Grow scorecard, and Search Console.
- Show your Google reviews and ask customersFetch Reviews with your Google Place ID to show them on the site, then Ask a customer for a review.
- Review requestsEmail a link to the Google review form after a job. A reminder can go out after 3 days, up to twice.
- Your free Grow scorecardFour scores: Google, AI assistants, listings and reviews. Free check once; weekly work needs the Grow add-on.
- Connect Google Search ConsoleOn a free Mortar address it is marked Automatic · Mortar. On your own domain, press Connect with Google.
Billing and account
Plans and the trial, the FOUNDING code, cancelling, VAT, partner billing, notifications and profile.
- Plans and changing planCore is the plan you can subscribe to. Pro is Launching soon. Manage billing for card changes and cancel. Prices on the pricing page.
- Cancel your subscriptionPress Manage billing, then Cancel plan on Stripe. The row says Ends. Data is kept for 30 days, then deleted.
- VAT and sales tax on your Mortar billUK prices add + VAT on Billing; tax amount is on checkout.
- Partner-billed accountsThe Partner plan is £249 or $249 a month for 10 live client sites. A client row says billing is handled by your agency.
- NotificationsTurn sounds and the notification bell on or off. Each switch saves on its own.
- Your profileChange your photo and full name on Profile. The sign-in email is locked.
- Use the FOUNDING codeOn Stripe checkout, press Add promotion code and enter FOUNDING for 20% off Core for 12 months.
Still stuck?
Speak to our team for support.