You can cancel from the account. Billing says "Upgrade, downgrade or cancel any time." After you cancel, your site goes offline at the end of your billing period. We keep your data for 30 days in case you change your mind, then delete it. Until the period ends, the website row says Ends and the date, and the site stays on the plan.
Steps
- Open Settings, then Billing. Find the website under Your websites.
- On a running plan the row shows Renews and the date. Press Manage billing.
- That opens Stripe’s billing portal (a Stripe page, not a Mortar page). Choose Cancel plan and confirm. Mortar sends you back to Billing.
- When the plan is set to end, the same row says Ends and the date, instead of Renews.
Manage billing is only there once a subscription exists. If there is no billing account yet, the message is Couldn't open billing, and the detail is "No billing account yet — subscribe first."
A free trial has not been paid for, so there is no Manage billing button to cancel. Leave the trial and the site goes offline when the days run out. The badge becomes Trial ended. See your free trial and going live.
If it doesn't work
If opening the page fails, the message title is Couldn't open billing.
If you do not have permission to manage the account, the billing page will not open.
If the site is billed by an agency, the row says the agency handles billing. Cancel is on the agency plan, not on the client site. A plan Mortar comps has no Manage billing button. The row says the plan is managed by Mortar.
Downgrading from Pro to Core, when Pro is the current plan, uses Downgrade in Manage billing on the Core card. That is the same Stripe portal. See plans and changing plan.
Common questions
Where is the Cancel button?
There isn’t one on Billing. The button is Manage billing. That opens Stripe’s billing portal. Choose Cancel plan and confirm.
When does the site go offline, and what happens to my data?
At the end of the billing period. After you cancel, the website row says Ends and the date, instead of Renews. We keep your data for 30 days in case you change your mind, then delete it.