Add the email addresses you reply from

This card is on Settings → Profile, under Personal details. It is not the Email Reply Settings card on Settings → Team, which is the greeting and signature.

Steps

1. Open Settings, then Profile.
2. Find Emails you reply from. The card says these are other addresses that count as you when you reply to an enquiry by email, such as team@, info@ or a personal Gmail, and that each one needs confirming from its own inbox first.
3. Your sign-in email is already listed, with the badge Sign-in email. You do not add that one again.
4. If Mortar has already seen a reply from an address on your domain, it asks We saw a reply from that address — is this you? Press Add it.
5. Otherwise type the address. The box is labelled Add an email you reply from and shows the example team@yourbusiness.co.uk. Press Add email.
6. The toast is Check that inbox: "We sent a confirmation link to" that address. "It works for 24 hours." Open the link from that inbox.
7. Until you do, the badge is Waiting for confirmation. After you do, it is Confirmed. The toast is Email confirmed. If messages were waiting, it says how many were sent to the customer. Otherwise it says Replies from it now count as you.

Other people's addresses, when you can see them, are listed under Your team's reply-from emails, as Confirmed or Waiting. You cannot remove those from this card.

If it doesn't work

That link has expired means the 24 hours have passed. Press Resend. The toast is Link sent again. If resend fails, the toast is Couldn't resend.

That link isn't valid uses the same follow-up: send a new confirmation link below.

Couldn't add that email means Mortar did not send the link.

Not verified by its email provider — replies won't send automatically. means a reply from that address will not be sent on until the provider check passes. Confirming the address in Mortar is a separate step from that provider check.

Couldn't remove it means the address is still on the list. The remove button is labelled Remove plus the address.